Better health explorer: Designing for health information seekers

Patrick Cheong Iao Pang, Karin Verspoor, Jon Pearce, Shanton Chang

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

26 Citations (Scopus)


A vast amount of health information has been published online, yet users often report difficulties in locating information in this particular domain. Based on our prior research, we consider four categories of online health information seekers who demonstrate mixed information needs. Although their searching needs are often well satisfied by entering keywords into search engines, their need to explore information is not so well supported, thus affecting their user experience and satisfaction. In this paper, we propose design principles for supporting the exploration of online health information. We present the rationale and the design process of a web app - Better Health Explorer - which is a proof-of-concept app tailored to health information exploration. This work contributes to the design of online health information systems as well as exploratory systems in general.

Original languageEnglish
Title of host publicationOzCHI 2015
Subtitle of host publicationBeing Human - Conference Proceedings
EditorsMarcus Carter, Martin Gibbs, Wally Smith, Frank Vetere, Bernd Ploderer
PublisherAssociation for Computing Machinery, Inc
Number of pages10
ISBN (Electronic)9781450336734
Publication statusPublished - 7 Dec 2015
Externally publishedYes
Event27th Australian Computer-Human Interaction Conference, OzCHI 2015 - Parkville, Australia
Duration: 7 Dec 201510 Dec 2015

Publication series

NameOzCHI 2015: Being Human - Conference Proceedings


Conference27th Australian Computer-Human Interaction Conference, OzCHI 2015


  • Experimental design
  • Exploratory search
  • Health information seeking behaviour


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