Better health explorer: Designing for health information seekers

Patrick Cheong Iao Pang; Karin Verspoor; Jon Pearce; Shanton Chang

doi:10.1145/2838739.2838772

Better health explorer: Designing for health information seekers

Patrick Cheong Iao Pang
, Karin Verspoor
, Jon Pearce
, Shanton Chang

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

29 Citations (Scopus)

Abstract

A vast amount of health information has been published online, yet users often report difficulties in locating information in this particular domain. Based on our prior research, we consider four categories of online health information seekers who demonstrate mixed information needs. Although their searching needs are often well satisfied by entering keywords into search engines, their need to explore information is not so well supported, thus affecting their user experience and satisfaction. In this paper, we propose design principles for supporting the exploration of online health information. We present the rationale and the design process of a web app - Better Health Explorer - which is a proof-of-concept app tailored to health information exploration. This work contributes to the design of online health information systems as well as exploratory systems in general.

Original language	English
Title of host publication	OzCHI 2015
Subtitle of host publication	Being Human - Conference Proceedings
Editors	Marcus Carter, Martin Gibbs, Wally Smith, Frank Vetere, Bernd Ploderer
Publisher	Association for Computing Machinery, Inc
Pages	588-597
Number of pages	10
ISBN (Electronic)	9781450336734
DOIs	https://doi.org/10.1145/2838739.2838772
Publication status	Published - 7 Dec 2015
Externally published	Yes
Event	27th Australian Computer-Human Interaction Conference, OzCHI 2015 - Parkville, Australia Duration: 7 Dec 2015 → 10 Dec 2015

Publication series

Name	OzCHI 2015: Being Human - Conference Proceedings

Conference

Conference	27th Australian Computer-Human Interaction Conference, OzCHI 2015
Country/Territory	Australia
City	Parkville
Period	7/12/15 → 10/12/15

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Keywords

Experimental design
Exploratory search
Health information seeking behaviour

Access to Document

10.1145/2838739.2838772

Cite this

Pang, P. C. I., Verspoor, K., Pearce, J., & Chang, S. (2015). Better health explorer: Designing for health information seekers. In M. Carter, M. Gibbs, W. Smith, F. Vetere, & B. Ploderer (Eds.), OzCHI 2015: Being Human - Conference Proceedings (pp. 588-597). (OzCHI 2015: Being Human - Conference Proceedings). Association for Computing Machinery, Inc. https://doi.org/10.1145/2838739.2838772

Pang, Patrick Cheong Iao ; Verspoor, Karin ; Pearce, Jon et al. / Better health explorer : Designing for health information seekers. OzCHI 2015: Being Human - Conference Proceedings. editor / Marcus Carter ; Martin Gibbs ; Wally Smith ; Frank Vetere ; Bernd Ploderer. Association for Computing Machinery, Inc, 2015. pp. 588-597 (OzCHI 2015: Being Human - Conference Proceedings).

@inproceedings{a029298beb9c4b90b7c380681f87ceab,

title = "Better health explorer: Designing for health information seekers",

abstract = "A vast amount of health information has been published online, yet users often report difficulties in locating information in this particular domain. Based on our prior research, we consider four categories of online health information seekers who demonstrate mixed information needs. Although their searching needs are often well satisfied by entering keywords into search engines, their need to explore information is not so well supported, thus affecting their user experience and satisfaction. In this paper, we propose design principles for supporting the exploration of online health information. We present the rationale and the design process of a web app - Better Health Explorer - which is a proof-of-concept app tailored to health information exploration. This work contributes to the design of online health information systems as well as exploratory systems in general.",

keywords = "Experimental design, Exploratory search, Health information seeking behaviour",

author = "Pang, \{Patrick Cheong Iao\} and Karin Verspoor and Jon Pearce and Shanton Chang",

note = "Publisher Copyright: Copyright {\textcopyright} 2015 ACM.; 27th Australian Computer-Human Interaction Conference, OzCHI 2015 ; Conference date: 07-12-2015 Through 10-12-2015",

year = "2015",

month = dec,

day = "7",

doi = "10.1145/2838739.2838772",

language = "English",

series = "OzCHI 2015: Being Human - Conference Proceedings",

publisher = "Association for Computing Machinery, Inc",

pages = "588--597",

editor = "Marcus Carter and Martin Gibbs and Wally Smith and Frank Vetere and Bernd Ploderer",

booktitle = "OzCHI 2015",

}

Pang, PCI, Verspoor, K, Pearce, J & Chang, S 2015, Better health explorer: Designing for health information seekers. in M Carter, M Gibbs, W Smith, F Vetere & B Ploderer (eds), OzCHI 2015: Being Human - Conference Proceedings. OzCHI 2015: Being Human - Conference Proceedings, Association for Computing Machinery, Inc, pp. 588-597, 27th Australian Computer-Human Interaction Conference, OzCHI 2015, Parkville, Australia, 7/12/15. https://doi.org/10.1145/2838739.2838772

Better health explorer: Designing for health information seekers. / Pang, Patrick Cheong Iao; Verspoor, Karin; Pearce, Jon et al.
OzCHI 2015: Being Human - Conference Proceedings. ed. / Marcus Carter; Martin Gibbs; Wally Smith; Frank Vetere; Bernd Ploderer. Association for Computing Machinery, Inc, 2015. p. 588-597 (OzCHI 2015: Being Human - Conference Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Better health explorer

T2 - 27th Australian Computer-Human Interaction Conference, OzCHI 2015

AU - Pang, Patrick Cheong Iao

AU - Verspoor, Karin

AU - Pearce, Jon

AU - Chang, Shanton

PY - 2015/12/7

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N2 - A vast amount of health information has been published online, yet users often report difficulties in locating information in this particular domain. Based on our prior research, we consider four categories of online health information seekers who demonstrate mixed information needs. Although their searching needs are often well satisfied by entering keywords into search engines, their need to explore information is not so well supported, thus affecting their user experience and satisfaction. In this paper, we propose design principles for supporting the exploration of online health information. We present the rationale and the design process of a web app - Better Health Explorer - which is a proof-of-concept app tailored to health information exploration. This work contributes to the design of online health information systems as well as exploratory systems in general.

AB - A vast amount of health information has been published online, yet users often report difficulties in locating information in this particular domain. Based on our prior research, we consider four categories of online health information seekers who demonstrate mixed information needs. Although their searching needs are often well satisfied by entering keywords into search engines, their need to explore information is not so well supported, thus affecting their user experience and satisfaction. In this paper, we propose design principles for supporting the exploration of online health information. We present the rationale and the design process of a web app - Better Health Explorer - which is a proof-of-concept app tailored to health information exploration. This work contributes to the design of online health information systems as well as exploratory systems in general.

KW - Experimental design

KW - Exploratory search

KW - Health information seeking behaviour

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DO - 10.1145/2838739.2838772

M3 - Conference contribution

AN - SCOPUS:84963631784

T3 - OzCHI 2015: Being Human - Conference Proceedings

SP - 588

EP - 597

BT - OzCHI 2015

A2 - Carter, Marcus

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ER -

Better health explorer: Designing for health information seekers

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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Cite this