Changes in Doctor–Patient Relationships in China during COVID-19: A Text Mining Analysis

Jiaxuan Li, Patrick Cheong Iao Pang, Yundan Xiao, Dennis Wong

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)

Abstract

Doctor–patient relationships (DPRs) in China have been straining. With the emergence of the COVID-19 pandemic, the relationships and interactions between patients and doctors are changing. This study investigated how patients’ attitudes toward physicians changed during the pandemic and what factors were associated with these changes, leading to insights for improving management in the healthcare sector. This paper collected 58,600 comments regarding Chinese doctors from three regions from the online health platform Good Doctors Online (haodf.com, accessed on 13 October 2022). These comments were analyzed using text mining techniques, such as sentiment and word frequency analyses. The results showed improvements in DPRs after the pandemic, and the degree of improvement was related to the extent to which a location was affected. The findings also suggest that administrative services in the healthcare sector need further improvement. Based on these results, we summarize relevant recommendations at the end of this paper.

Original languageEnglish
Article number13446
JournalInternational Journal of Environmental Research and Public Health
Volume19
Issue number20
DOIs
Publication statusPublished - Oct 2022

Keywords

  • COVID-19
  • doctor reviews
  • doctor–patient relationship
  • sentiment analysis
  • text mining
  • word frequency analysis

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