The outbreak of COVID-19 has dramatically exposed the vulnerability of the hotel industry, and has inevitably reshaped the production of knowledge about hotel management during the pandemic. Yet, thus far little research has examined how the pandemic has impacted the production of knowledge on hotel management. The present article reports on a bibliometric analysis that reviewed 580 hotel studies published during the evolving course of the pandemic. Four broad areas of research themes were identified, including “COVID-19 anxiety and impacts,” “customers” satisfaction and trust,” “sustainable practices” and “turnover intention and job insecurity of hotel employees.” The findings thus provide an overview of the frontier of research areas of hotel management disrupted by the pandemic. The research further documents the drift in the research focus that took place as the pandemic went through its successive phases.
|Journal of Quality Assurance in Hospitality and Tourism
|Accepted/In press - 2023
- Knowledge production
- bibliometric study
- hotel management