Exploring the direct and indirect effects of CSR on organizational commitment: The mediating role of corporate culture

Ip Kin Anthony Wong, Jennifer Hong Gao

Research output: Contribution to journalArticlepeer-review

82 Citations (Scopus)

Abstract

Purpose: The purpose of this study is to investigate the effect of perceived corporate social responsibility (CSR) on employees' affective commitment through the mediating role of perceived corporate culture. Design/methodology/approach: Data were collected by means of self-administered survey. A total of 379 complete responses were obtained from tourism and hospitality organizations in China. The proposed relationships were tested using structural equation modeling in four nested models. Findings: Results show that CSR to employees and CSR to customers are fully mediated by employee development, harmony and customer orientation of the corporate culture, while CSR to stakeholders is partially mediated. Practical implications: The findings also suggest that the literature should reconsider how CSR initiatives could pinpoint a specific dimension in developing loyal employees. This study also shows that employees are social actors who seek a corporate culture that best suits their self-interest; hence, they are more committed to an organization particularly in respect to employee development and social harmony. Originality/value: This study adds to the literature by showing that not all CSR efforts would directly lead to employee commitment. It shows that the CSR-to-employee and CSR-to-customer dimensions play the most salient roles in nurturing a corporate culture that is perceived to focus on employee development, harmony, customers and innovation.

Original languageEnglish
Pages (from-to)500-525
Number of pages26
JournalInternational Journal of Contemporary Hospitality Management
Volume26
Issue number4
DOIs
Publication statusPublished - May 2014

Keywords

  • Affective commitment
  • Corporate culture
  • Corporate social responsibility
  • Customer orientation
  • Employee
  • Stakeholder

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