Happiness and Job Satisfaction in a Casino-Dominated Economy

Zhonglu Zeng, David Forrest, Ian G. McHale

Research output: Contribution to journalArticlepeer-review

8 Citations (Scopus)


Proposals for casinos usually focus on numbers of jobs without considering their quality. We surveyed 1,506 Macau residents, modelling happiness and job satisfaction. Being employed is shown to be important for 'happiness'. But job attributes also matter, confirming the work domain as influential on wellbeing. Casino employees report similar happiness as others. However, despite relatively high pay, they report low overall job satisfaction. The particular aspects of their jobs that they rated generally negatively tended to be those inherent in casino employment rather than easily modifiable by managerial action.

Original languageEnglish
Pages (from-to)471-490
Number of pages20
JournalJournal of Gambling Studies
Issue number3
Publication statusPublished - Sept 2013


  • Casino employment
  • Happiness
  • Job satisfaction
  • Macau


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