Have Patients' Attitudes towards Doctors Changed with COVID-19? Insights from Online Doctor Reviews in Beijing, China

Jiaxuan Li; Patrick Cheong Iao Pang

doi:10.1145/3556089.3556163

Have Patients' Attitudes towards Doctors Changed with COVID-19? Insights from Online Doctor Reviews in Beijing, China

Jiaxuan Li, Patrick Cheong Iao Pang

Faculty of Applied Sciences

Macao Polytechnic University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The COVID-19 pandemic has brought many challenges, including doctor-patient relationships (DPRs). This study aims to investigate the change in patients' attitudes towards doctors during the pandemic. We collected 24,000 reviews in Beijing, China from an online health platform, with half of the data from 2019 and another half from 2020. These data were compared using sentiment and word frequency analyses. Results show that the number of negative reviews has reduced significantly, and the salient topics of negative reviews have shifted from doctor-related to administration-related. These findings suggest that the DPRs have improved but there is room for managerial improvements in the health sector.

Original language	English
Title of host publication	ICEME 2022 - 2022 13th International Conference on E-Business, Management and Economics
Publisher	Association for Computing Machinery
Pages	267-272
Number of pages	6
ISBN (Electronic)	9781450396394
DOIs	https://doi.org/10.1145/3556089.3556163
Publication status	Published - 16 Jul 2022
Event	13th International Conference on E-Business, Management and Economics, ICEME 2022 - Virtual, Online, China Duration: 16 Jul 2022 → 18 Jul 2022

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	13th International Conference on E-Business, Management and Economics, ICEME 2022
Country/Territory	China
City	Virtual, Online
Period	16/07/22 → 18/07/22

Keywords

doctor-patient relationship
sentiment analysis
text mining
word frequency analysis

Access to Document

10.1145/3556089.3556163

Cite this

Li, J., & Pang, P. C. I. (2022). Have Patients' Attitudes towards Doctors Changed with COVID-19? Insights from Online Doctor Reviews in Beijing, China. In ICEME 2022 - 2022 13th International Conference on E-Business, Management and Economics (pp. 267-272). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3556089.3556163

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title = "Have Patients' Attitudes towards Doctors Changed with COVID-19? Insights from Online Doctor Reviews in Beijing, China",

abstract = "The COVID-19 pandemic has brought many challenges, including doctor-patient relationships (DPRs). This study aims to investigate the change in patients' attitudes towards doctors during the pandemic. We collected 24,000 reviews in Beijing, China from an online health platform, with half of the data from 2019 and another half from 2020. These data were compared using sentiment and word frequency analyses. Results show that the number of negative reviews has reduced significantly, and the salient topics of negative reviews have shifted from doctor-related to administration-related. These findings suggest that the DPRs have improved but there is room for managerial improvements in the health sector.",

keywords = "doctor-patient relationship, sentiment analysis, text mining, word frequency analysis",

author = "Jiaxuan Li and Pang, {Patrick Cheong Iao}",

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year = "2022",

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doi = "10.1145/3556089.3556163",

language = "English",

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Li, J & Pang, PCI 2022, Have Patients' Attitudes towards Doctors Changed with COVID-19? Insights from Online Doctor Reviews in Beijing, China. in ICEME 2022 - 2022 13th International Conference on E-Business, Management and Economics. ACM International Conference Proceeding Series, Association for Computing Machinery, pp. 267-272, 13th International Conference on E-Business, Management and Economics, ICEME 2022, Virtual, Online, China, 16/07/22. https://doi.org/10.1145/3556089.3556163

Have Patients' Attitudes towards Doctors Changed with COVID-19? Insights from Online Doctor Reviews in Beijing, China. / Li, Jiaxuan; Pang, Patrick Cheong Iao.
ICEME 2022 - 2022 13th International Conference on E-Business, Management and Economics. Association for Computing Machinery, 2022. p. 267-272 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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N2 - The COVID-19 pandemic has brought many challenges, including doctor-patient relationships (DPRs). This study aims to investigate the change in patients' attitudes towards doctors during the pandemic. We collected 24,000 reviews in Beijing, China from an online health platform, with half of the data from 2019 and another half from 2020. These data were compared using sentiment and word frequency analyses. Results show that the number of negative reviews has reduced significantly, and the salient topics of negative reviews have shifted from doctor-related to administration-related. These findings suggest that the DPRs have improved but there is room for managerial improvements in the health sector.

AB - The COVID-19 pandemic has brought many challenges, including doctor-patient relationships (DPRs). This study aims to investigate the change in patients' attitudes towards doctors during the pandemic. We collected 24,000 reviews in Beijing, China from an online health platform, with half of the data from 2019 and another half from 2020. These data were compared using sentiment and word frequency analyses. Results show that the number of negative reviews has reduced significantly, and the salient topics of negative reviews have shifted from doctor-related to administration-related. These findings suggest that the DPRs have improved but there is room for managerial improvements in the health sector.

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Have Patients' Attitudes towards Doctors Changed with COVID-19? Insights from Online Doctor Reviews in Beijing, China

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