TY - GEN
T1 - Innovation in designing health information websites
T2 - 20th Pacific Asia Conference on Information Systems, PACIS 2016
AU - Pang, Patrick Cheong Iao
AU - Chang, Shanton
AU - Verspoor, Karin
AU - Pearce, Jon
PY - 2016
Y1 - 2016
N2 - A wealth of health information exists on the Internet, but successfully finding that information is not easy. One of the issues causing this is the lack of tools for exploring information and assisting in navigation within health websites. As a result, relevant information cannot be easily discovered. We hope to rectify this issue from the design perspective. Based on previous work, we have created a prototype website called Better Health Explorer to better support such information seeking behaviours. This paper reports on a quantitative study evaluating this prototype. The results demonstrate several improvements in health information seeking supported by the tool. Furthermore, we have identified three general design characteristics that should to be considered when designing consumer health websites. These findings have design implications for health information seeking applications, as well as identifying directions for further research.
AB - A wealth of health information exists on the Internet, but successfully finding that information is not easy. One of the issues causing this is the lack of tools for exploring information and assisting in navigation within health websites. As a result, relevant information cannot be easily discovered. We hope to rectify this issue from the design perspective. Based on previous work, we have created a prototype website called Better Health Explorer to better support such information seeking behaviours. This paper reports on a quantitative study evaluating this prototype. The results demonstrate several improvements in health information seeking supported by the tool. Furthermore, we have identified three general design characteristics that should to be considered when designing consumer health websites. These findings have design implications for health information seeking applications, as well as identifying directions for further research.
KW - Exploratory search
KW - Health information seekers
KW - Health information seeking behaviour
KW - Information needs
KW - Serendipity
UR - http://www.scopus.com/inward/record.url?scp=85011101274&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85011101274
T3 - Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings
BT - Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings
PB - Pacific Asia Conference on Information Systems
Y2 - 27 June 2016 through 1 July 2016
ER -