Innovation in designing health information websites: Results from a quantitative study

Patrick Cheong Iao Pang, Shanton Chang, Karin Verspoor, Jon Pearce

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

A wealth of health information exists on the Internet, but successfully finding that information is not easy. One of the issues causing this is the lack of tools for exploring information and assisting in navigation within health websites. As a result, relevant information cannot be easily discovered. We hope to rectify this issue from the design perspective. Based on previous work, we have created a prototype website called Better Health Explorer to better support such information seeking behaviours. This paper reports on a quantitative study evaluating this prototype. The results demonstrate several improvements in health information seeking supported by the tool. Furthermore, we have identified three general design characteristics that should to be considered when designing consumer health websites. These findings have design implications for health information seeking applications, as well as identifying directions for further research.

Original languageEnglish
Title of host publicationPacific Asia Conference on Information Systems, PACIS 2016 - Proceedings
PublisherPacific Asia Conference on Information Systems
ISBN (Electronic)9789860491029
Publication statusPublished - 2016
Externally publishedYes
Event20th Pacific Asia Conference on Information Systems, PACIS 2016 - Chiayi, Taiwan, Province of China
Duration: 27 Jun 20161 Jul 2016

Publication series

NamePacific Asia Conference on Information Systems, PACIS 2016 - Proceedings

Conference

Conference20th Pacific Asia Conference on Information Systems, PACIS 2016
Country/TerritoryTaiwan, Province of China
CityChiayi
Period27/06/161/07/16

Keywords

  • Exploratory search
  • Health information seekers
  • Health information seeking behaviour
  • Information needs
  • Serendipity

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