TY - GEN
T1 - The Relationship Among Perceived Value, Tourist Satisfaction, and Citizenship Behaviors
T2 - PLS 2022: 2022 International Conference on Partial Least Squares Structural Equation Modeling
AU - Lin, Yangpeng
AU - Zhang, Di
AU - Zhang, Hongfeng
N1 - Publisher Copyright:
© 2023, Springer Nature Switzerland AG.
PY - 2023
Y1 - 2023
N2 - The outbreak of the coronavirus disease 2019 (COVID-19) epidemic has a great impact on the development of tourism, which also leads to the change of tourist structure in some tourist destinations. For example, Macao has had a large share of non-overnight tourists in the past, especially for mainland Chinese tourists. But with the impact of the pandemic on inbound and outbound travel, more tourists are opting to stay overnight and extend their staying time in Macao. Therefore, overnight tourists were more likely to show an attitude (Were they satisfied with the destination?), and they are more likely to bring in the identity of local residents and show some citizenship behaviors. This chapter explores (1) whether there is a difference in multidimensional perceived value between overnight tourists and non-overnight tourists; (2) the relationship between perceived value, tourist satisfaction and citizenship behavior; and (3) whether overnight tourists and non-overnight tourists have different impacts on tourist satisfaction and citizenship behavior. Partial least squares structural equation modeling method was utilized to test the research hypothesis; SmartPLS was utilized to analyze the data later.
AB - The outbreak of the coronavirus disease 2019 (COVID-19) epidemic has a great impact on the development of tourism, which also leads to the change of tourist structure in some tourist destinations. For example, Macao has had a large share of non-overnight tourists in the past, especially for mainland Chinese tourists. But with the impact of the pandemic on inbound and outbound travel, more tourists are opting to stay overnight and extend their staying time in Macao. Therefore, overnight tourists were more likely to show an attitude (Were they satisfied with the destination?), and they are more likely to bring in the identity of local residents and show some citizenship behaviors. This chapter explores (1) whether there is a difference in multidimensional perceived value between overnight tourists and non-overnight tourists; (2) the relationship between perceived value, tourist satisfaction and citizenship behavior; and (3) whether overnight tourists and non-overnight tourists have different impacts on tourist satisfaction and citizenship behavior. Partial least squares structural equation modeling method was utilized to test the research hypothesis; SmartPLS was utilized to analyze the data later.
KW - Citizenship behavior
KW - Non-overnight tourists
KW - Overnight tourists
KW - Perceived value
KW - Tourist satisfaction
UR - http://www.scopus.com/inward/record.url?scp=85174469067&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-34589-0_14
DO - 10.1007/978-3-031-34589-0_14
M3 - Conference contribution
AN - SCOPUS:85174469067
SN - 9783031345883
T3 - Springer Proceedings in Business and Economics
SP - 125
EP - 128
BT - State of the Art in Partial Least Squares Structural Equation Modeling (PLS-SEM) - Methodological Extensions and Applications in the Social Sciences and Beyond
A2 - Radomir, Lăcrămioara
A2 - Ciornea, Raluca
A2 - Wang, Huiwen
A2 - Liu, Yide
A2 - Ringle, Christian M.
A2 - Sarstedt, Marko
A2 - Sarstedt, Marko
PB - Springer Nature
Y2 - 6 September 2022 through 9 September 2022
ER -