Interactive System Design for Sustainable Enterprise Management: A Case Study of Chazence Technology Company †

Chazence is a subsidiary of Zence Object Technology Company in the Greater Bay Area of China. It is a sustainable enterprise that combines tea industry consumables (tea residue) with fiber composite technology to replace traditional materials and conduct product practices. Their core philosophy aligns with the United Nations’ Sustainable Development Goals (SDGs), particularly Goals 9 and 12, emphasizing industrial innovation, the sustainable management of natural resources, and the promotion of sustainable consumption and production patterns. However, the current system of tea recycling is extensive and requires precise data management and back-end human resource allocation to ensure efficient collaboration between professionals and grassroots staff. Currently, the system does not have a user-friendly interface for human resource allocation, data management, resource management, and visual information. Therefore, we optimized the interface and functional design of the warehouse system to improve the efficiency of resource management of Chazence by understanding its approach to tea recycling. Through surveys and interviews, employee needs and user experiences were analyzed, and the results guide the design of a sustainable enterprise management system from a user experience (UX) perspective.