@inproceedings{721747a9cdce4a6698c8ce5df7adbfee,
title = "Performance Measurement in Optimizing Customer Relationship Management Systems through Robotic Process Automation with FlaUI",
abstract = "The rapid advancement of digitalization in the Asia-Pacific region, accelerated by the recent global pandemic, has compelled organizations to adopt new technology solutions to bridge the skills gap and keep up with Industry 4.0. This project aims to enhance existing system by incorporating Robotic Process Automation to streamline processes and optimize resource utilization. The effectiveness of utilizing FlaUI in addressing the challenge will be explored and evaluated.",
keywords = ".NET Framework, Customer Relationship Management, FlaUI, Robotic Process Automation",
author = "Tan, {Wei En} and Peter Chunyuyau and Keoh, {Sye Loong} and Ejoe Tso and Dennis Wong and Tang, {Lai Meng}",
note = "Publisher Copyright: {\textcopyright} 2024 IEEE.; 7th International Conference on Information and Computer Technologies, ICICT 2024 ; Conference date: 15-03-2024 Through 17-03-2024",
year = "2024",
doi = "10.1109/ICICT62343.2024.00096",
language = "English",
series = "Proceedings - 2024 7th International Conference on Information and Computer Technologies, ICICT 2024",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "549--556",
booktitle = "Proceedings - 2024 7th International Conference on Information and Computer Technologies, ICICT 2024",
address = "United States",
}