Tourist information center staff as knowledge brokers: The Case of Macau

Cora U.I. Wong, Bob McKercher

研究成果: Article同行評審

31 引文 斯高帕斯(Scopus)

摘要

Staff at tourist information centers (TIC) act as a key information source for tourists. While a number of studies have been published characterizing the role of TICs, little research has been conducted examining the exchange process, the level of information gate keeping and the role of TIC staff as knowledge brokers. This paper reports on the findings of a qualitative study of encounters between individuals assigned the role of 'tourist' and staff at the main information center in Macau. The study identified four conditions that affect the quality of the information exchange process. A model of the knowledge brokering process is developed to explain the nature of this interaction.

原文English
頁(從 - 到)481-498
頁數18
期刊Annals of Tourism Research
38
發行號2
DOIs
出版狀態Published - 4月 2011
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