What are health website visitors doing? Insights from visualisations towards exploratory search

Patrick Cheong Iao Pang; Mitchell Harrop; Karin Verspoor; Jon Pearce; Shanton Chang

doi:10.1145/3010915.3011843

What are health website visitors doing? Insights from visualisations towards exploratory search

Patrick Cheong Iao Pang
, Mitchell Harrop
, Karin Verspoor
, Jon Pearce
, Shanton Chang

University of Melbourne

研究成果: Conference contribution › 同行評審

5 引文斯高帕斯（Scopus）

摘要

Understanding the navigation flows of health website visitors can lead to strategies for improved support for health information-seeking. In this study, we have obtained the navigation data of visitors to Better Health Channel - one of the largest consumer health information websites in Australia, and visualised the data to compare the different patterns of visitors' activities, as accessed on desktop and mobile devices. These visualisations provide insights about the preferences for search strategies, and the traffic flows patterns of visitors. We then discuss these insights with the existing work of health information-seeking behaviour. This paper extends our observations to design recommendations, specifically to facilitate exploratory search in health information-seeking, and establishes directions for future research.

原文	English
主出版物標題	Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016
編輯	Callum Parker
發行者	Association for Computing Machinery, Inc
頁面	631-633
頁數	3
ISBN（電子）	9781450346184
DOIs	https://doi.org/10.1145/3010915.3011843
出版狀態	Published - 29 11月 2016
對外發佈	是
事件	28th Australian Computer-Human Interaction Conference, OzCHI 2016 - Launceston, Australia 持續時間: 29 11月 2016 → 2 12月 2016

出版系列

名字	Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016

Conference

Conference	28th Australian Computer-Human Interaction Conference, OzCHI 2016
國家/地區	Australia
城市	Launceston
期間	29/11/16 → 2/12/16

UN SDG

此研究成果有助於以下永續發展目標

Good health and well being

存取文件

10.1145/3010915.3011843

其它文件與鏈接

Link to publication in Scopus

引用此

Pang, P. C. I., Harrop, M., Verspoor, K., Pearce, J., & Chang, S. (2016). What are health website visitors doing? Insights from visualisations towards exploratory search. 於 C. Parker (編輯), Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016 (頁 631-633). (Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016). Association for Computing Machinery, Inc. https://doi.org/10.1145/3010915.3011843

Pang, Patrick Cheong Iao ; Harrop, Mitchell ; Verspoor, Karin 等. / What are health website visitors doing? Insights from visualisations towards exploratory search. Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016. 編輯 / Callum Parker. Association for Computing Machinery, Inc, 2016. 頁 631-633 (Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016).

@inproceedings{45eb2c6aac0f4e76af81fef8fe4ac6af,

title = "What are health website visitors doing? Insights from visualisations towards exploratory search",

abstract = "Understanding the navigation flows of health website visitors can lead to strategies for improved support for health information-seeking. In this study, we have obtained the navigation data of visitors to Better Health Channel - one of the largest consumer health information websites in Australia, and visualised the data to compare the different patterns of visitors' activities, as accessed on desktop and mobile devices. These visualisations provide insights about the preferences for search strategies, and the traffic flows patterns of visitors. We then discuss these insights with the existing work of health information-seeking behaviour. This paper extends our observations to design recommendations, specifically to facilitate exploratory search in health information-seeking, and establishes directions for future research.",

keywords = "Health information-seeking behaviour, Information needs, Information visualisation, Navigation flows",

author = "Pang, \{Patrick Cheong Iao\} and Mitchell Harrop and Karin Verspoor and Jon Pearce and Shanton Chang",

note = "Publisher Copyright: Copyright {\textcopyright} 2016 ACM.; 28th Australian Computer-Human Interaction Conference, OzCHI 2016 ; Conference date: 29-11-2016 Through 02-12-2016",

year = "2016",

month = nov,

day = "29",

doi = "10.1145/3010915.3011843",

language = "English",

series = "Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016",

publisher = "Association for Computing Machinery, Inc",

pages = "631--633",

editor = "Callum Parker",

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}

Pang, PCI, Harrop, M, Verspoor, K, Pearce, J & Chang, S 2016, What are health website visitors doing? Insights from visualisations towards exploratory search. 於 C Parker (編輯), Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016. Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016, Association for Computing Machinery, Inc, 頁 631-633, 28th Australian Computer-Human Interaction Conference, OzCHI 2016, Launceston, Australia, 29/11/16. https://doi.org/10.1145/3010915.3011843

What are health website visitors doing? Insights from visualisations towards exploratory search. / Pang, Patrick Cheong Iao; Harrop, Mitchell; Verspoor, Karin 等.
Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016. 編輯 / Callum Parker. Association for Computing Machinery, Inc, 2016. p. 631-633 (Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016).

研究成果: Conference contribution › 同行評審

TY - GEN

T1 - What are health website visitors doing? Insights from visualisations towards exploratory search

AU - Pang, Patrick Cheong Iao

AU - Harrop, Mitchell

AU - Verspoor, Karin

AU - Pearce, Jon

AU - Chang, Shanton

PY - 2016/11/29

Y1 - 2016/11/29

N2 - Understanding the navigation flows of health website visitors can lead to strategies for improved support for health information-seeking. In this study, we have obtained the navigation data of visitors to Better Health Channel - one of the largest consumer health information websites in Australia, and visualised the data to compare the different patterns of visitors' activities, as accessed on desktop and mobile devices. These visualisations provide insights about the preferences for search strategies, and the traffic flows patterns of visitors. We then discuss these insights with the existing work of health information-seeking behaviour. This paper extends our observations to design recommendations, specifically to facilitate exploratory search in health information-seeking, and establishes directions for future research.

AB - Understanding the navigation flows of health website visitors can lead to strategies for improved support for health information-seeking. In this study, we have obtained the navigation data of visitors to Better Health Channel - one of the largest consumer health information websites in Australia, and visualised the data to compare the different patterns of visitors' activities, as accessed on desktop and mobile devices. These visualisations provide insights about the preferences for search strategies, and the traffic flows patterns of visitors. We then discuss these insights with the existing work of health information-seeking behaviour. This paper extends our observations to design recommendations, specifically to facilitate exploratory search in health information-seeking, and establishes directions for future research.

KW - Health information-seeking behaviour

KW - Information needs

KW - Information visualisation

KW - Navigation flows

UR - https://www.scopus.com/pages/publications/85011966098

U2 - 10.1145/3010915.3011843

DO - 10.1145/3010915.3011843

M3 - Conference contribution

AN - SCOPUS:85011966098

T3 - Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016

SP - 631

EP - 633

BT - Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016

A2 - Parker, Callum

PB - Association for Computing Machinery, Inc

T2 - 28th Australian Computer-Human Interaction Conference, OzCHI 2016

Y2 - 29 November 2016 through 2 December 2016

ER -

Pang PCI, Harrop M, Verspoor K, Pearce J, Chang S. What are health website visitors doing? Insights from visualisations towards exploratory search. 於 Parker C, 編輯, Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016. Association for Computing Machinery, Inc. 2016. p. 631-633. (Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016). doi: 10.1145/3010915.3011843

What are health website visitors doing? Insights from visualisations towards exploratory search

摘要

出版系列

Conference

UN SDG

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其它文件與鏈接

指紋

引用此